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Employee Response Center: Here to Help

Your employees have questions. We have answers.

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Spotlight on: Employee Response Center

Health insurance can be complex and your employees may have questions and need help understanding their benefits or enrollment process. Higginbotham’s employee response center can reduce the burden of your human resource staff who may not have all the answers, or the time to handle an influx of questions.

Our trained benefits administrators can answer your employees’ phone calls and emails, giving them a vehicle for benefits support allowing your human resource staff to focus on supporting your most important asset, your people.

The Higginbotham Difference: We Care

Our authentic and transparent approach to employee benefits is designed to put people at the center of everything we do. Our health and welfare insurance specialists take the time to get to know your unique needs so we present options that make sense for your group.

And we don’t stop there.

Once we help implement your plan, we deliver year-round value with our Day Two Services® that empower you with resources to educate your employees, administer your plans and maintain compliance. We’re more than your employee benefits broker, we’re an extension of our HR team. By taking care of your employees, you can rest easy knowing they’re doing the same for your organization.

Because when you lead with values, value leads.

To learn more about how our values-based approach creates value for your organization, click here.

Or visit our Insights page to learn more about employee benefit plans.

Customized Services to Fit Your Needs

Higginbotham’s Employee Response Center can be engaged for high-volume short assignments, such as open enrollment, or extended projects, such as new hire enrollments, or year-round employee claims and benefits consultations. We get to know your organizational culture, employee base, and benefit plan so we can offer customized programs to meet your call-handling requirements.

Because our Employee Response Center is managed in-house, the licensed professionals taking your employees’ inquiries can speak knowledgeably about your benefit plan and give answers promptly.

We provide:

  • Open enrollment support
  • A designated toll free number
  • Language translation
  • Customized call reports

Answering the Call

Higginbotham’s Employee Response Center is open to answer calls and respond to email messages Monday through Friday, 8 a.m. to 5 p.m. CST. Voicemail is available outside of those times with calls promptly returned the next business day. If you have non-English speaking employees, we have access to interpreters for more than 140 languages.

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Learn more about how our employee response center can work for you.

A great plan starts with a conversation. Let’s talk about what you need.

Talk to an Employee Response Center Specialist

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